Andy begins his first day as a volunteer at the Comfort Support Line call centre, which offers the lonely and desperate a chance to talk about their problems. All the CSL counsellors have their own ways of dealing with clients.
| Directing | Reece Shearsmith | Director |
| Directing | Steve Pemberton | Director |
| Writing | Reece Shearsmith | Writer |
| Writing | Steve Pemberton | Writer |